Tutts of Dorking Customer Reviews & Testimonials

“Fantastic service. Put themselves out to help you. Lovely family unit. I had none of the derogatory comments or trepidation that I have had in the past with garages. They were respectful and so very helpful”

“Always find the most economic route”

“Reliable, honest and trustworthy family run business”

“Incredibly high standard of work. Polite and just a all round fantastic service”

Various, TrustATrader
“It’s great to receive a phone call quoting the cost of repairs before any work is carried out. In the past garages have carried out repairs without contacting me first. 5*”
Teresa, Dorking
“Tutts staff are professional and do not patronise female drivers. They are always helpful and polite, with time for my query or my problem. The car is always ready when they say it will be – simply great service – thank you all”
Mariane, Dorking
“I’ve never had anything but excellent, professional service – this is a company you can really trust”
Colin, Sutton
“I’ve been using Tutts for around 14 years – no matter what the problem, they will do everything they can to solve it as quickly and as cheaply as they can. I know I can trust them”
Peter, Ockley
“Exceptional service: Danny was tremendously informative, helpful and understanding regarding a recent air suspension problem on my Audi Allroad”
Russell, Horley
“What puts Tutts above the rest is the quality of work and expertise, as well as the staff’s excellent communication skills. We feel valued as clients”
Libby, Redhill
“Established family business + great reputation = trustworthy. 5 stars”
David, Bookham
“I trust in Tutts honesty and professionalism. They are genuinely customer orientated”
Neil, Dorking
“Tutts seem knowledgeable and appear to care for their customers, their reputation and show a pride in their business. Good service, keen prices, friendly staff who go the extra mile, and a courtesy car to solve the infernal problem of getting there and back. Well done Tutts”
Calvin, Holmwood
“I first contacted Tutts to enquire about some carpet mats for my TT. I chose them because of a gut feeling. I have used Main Dealers in the past but felt good about the initial approach from Tutts staff. You can’t improve on perfection. Now I know if my car gives me problems Tutts will sort it out”
Iain, Minehead
“Friendly, professional and helpful. Customer service above and beyond the content of the invoice. Tutts are now my preferred garage”
Simon, Dorking
“I’ve been going to Tutts for years. They’re a professional family run business who are completely trustworthy and specialise in Skoda”
George, Dorking
“Tutts are a family owned business where I am made to feel that my business matters. I have been using them for both of our cars for over 5 years and they have lovely staff who take that extra bit of care of you.”
Marion, Ashtead
“I have been using Tutts since 2012 with service, maintenance, tyres, MOT, etc for my 2007 Golf GTI DSG – all of the staff there are knowledgeable and helpful, especially Amy, and the prices are keen. I have had my car “looked after” by a VW main dealer for the 5 years prior and I expected a drop off in service going to an independent. The reality is the opposite – they value the client and really go the extra mile to help. I was thinking of changing car this year, but when the service is so hassle free, I have decided to keep my car. I can’t give a higher recommendation really”
Lee, Dorking
“The service at Tutts seems more friendly and personalised than at other garages and at a competitive price. They are also professional and informative”
Mrs Collard, North Holmwood
“The staff at Tutts are very friendly. Both the car and myself are elderly and they treat us both most kindly and efficiently. They are small and friendly not big and impersonal”
Mr Bradley, Dorking
“Tutts complete the work to my vehicle when they say they will and all of the staff are very polite – 5 stars”
Mr Hunt, North Holmwood
“Tutts are helpful and explain things well. They never go ahead with any further work without checking first”
Barbara, Redhill
“Tutts give fantastic customer service and are trustworthy. A family run garage that makes you feel important to be their customer”
Oli, Horley
“The main points of difference with Tutts are value for money and the quality of staff. They’re always honest and I know I won’t get charged more than I need to be”
Lorcan, Dorking
“I find the service provided at Tutts to be of an extremely high standard and the most pleasing aspect of this is that it is consistent”
Ian, Leigh
“Tutts always call to keep me up to date with repair costs and when my vehicle will be ready to collect. A lot of garages I’ve used in the past have not and I’ve had to constantly chase them”
Ian, Dorking
“Danny was my first point of contact, he was very friendly and appeared to listen to my concerns and was extremely helpful and accommodating, also the price was competitive. I was very, very pleased with your service”
Brenda, Dorking
“Given the experience of the last few weeks, what stands out is the absolute professionalism of all the team, especially Amy. I have 100% trust in the workmanship which is rare for a garage.”
Dan, Oxted
“My cars have been looked after by Tutts for many years and I keep coming back because of the ‘can do’ attitude, friendly and personal service, convenience, fair prices and of course Arthur’s sense of humour. This adds up to good value and a pleasant experience, something that’s hard to find these days.”
Stuart, Dorking
“Tutts friendly and informative approach really put me at ease that I was doing business with a garage that knew exactly what they were talking about. It’s no accident that they’ve been in Business for so long.”
Parag, London
“We own a specialist VW Camper and have been very pleased with the support that Tutts have given us and the quality of the work that has been undertaken.”
Steve & Jill, Dorking
“Having spent quite a few years in the motor trade on the bodywork side of things, I can honestly say Tutts of Dorking provide as professional, courteous and financially pain free service as you could hope for. I will continue to use them for all my mechanical needs with pleasure and trust”
Mr Whitehouse, Dorking
“Used this company exclusively for service of the Golf and BMW 3 series. They are a wonderful family run firm who deal with you as you would wish, are brilliant in all aspects of servicing and diagnostics. Give good advice, are always friendly, very reasonable prices and you drive away happy. Cannot recommend them too highly”
“It’s the attitude of staff and quality of work that sets this garage apart from the rest. Use Tutts!! You’ll get what you pay for – unlike other garages!”
Aran, Reigate
“Friendly and knowledgeable staff. Tutts seems like a very well run and honest business. Not the cheapest specialist I’ve used but very good and efficient work. Amy is always smiling, even when giving bad news, which helps take the edge off! She’s very efficient and always ensures issues satisfactorily dealt with. Her technical knowledge is good and if she doesn’t know she makes sure she finds out promptly. A superb public face for the company, she is one of the main reasons I use Tutts”
Ben, Carlshalton Beeches
“Super-friendly, extremely helpful and have helped us on many occasions over the years! Genuine, honest, family run business. Have been with them for years and would not go anywhere else”
Adam & Lisa, Holmbury St Mary
“Tutts are honest and friendly and now the problem with my car has now been sorted and its great”
Stuart, West Horsley
“I’ve always used Tutts for my own vehicle and all of the company vans. They’re guaranteed to fit us in when we have a problem and repair the vehicles as soon as possible”
Andy @ KLM Regent, Dorking
“Always very helpful, nothing too much trouble, very friendly. You can even do some colouring while you wait!!!!!!! Spot on”
Keith, West Ewell
“Other than Tutts I’ve only ever used main dealers where staff are generally under trained, always changing and at loggerheads with one another. Tutts have open and friendly staff and they’re more knowledgeable on the needs of my car e.g the cambelt requiring replacement which the main dealer I used before never mentioned! There’s a very obvious difference between Tutts and main dealers”
Mr Stevens, Banstead
“I’ve been using Tutts for as long as I can remember. They go beyond the call of duty and are helpful at all times. You wont get a better service elsewhere”
Barry, Dorking
“Always helpful and efficient – a good local, family run business which always seeks to help and are reliable. Excellent standard of work too. And we appreciate the “extras” like the car clean!”
Joanna, Dorking
“I’m very satisfied with the service I receive from Tutts. It’s refreshing to be given honest advice and good service”
Tom, Dorking
“Tutts are trustworthy and reliable. They’ve kept me mobile for the 5 day a week journey to Heathrow for the past 15 years”
Peter, Westhumble
“I’ve used Tutts for many years. I feel I get good advice from the team and a job completed competently and efficiently for a reasonable price”
Mr Barrett, Brockham
“I like everyone at Tutts!!!! They have always given us excellent service. They are always very flexible and helpful. I have come to feel that anything less than excellent service is just not Tutts”
Ali, Ashtead
“The staff at Tutts are friendly, helpful and willing to help out at short notice. They’re happy to give advice and find cheaper options if appropriate. They always try and make the whole experience easier – even fitting around the difficulties of me being a shift worker”
Sarah, Betchworth
“Amy & Arthur set this garage apart from it’s competition – it’s the personal touch. 5*+”
Richard, Westcott
“We’ve been taking all of the family cars to Tutts since 1988. They are a friendly, family run business with a good standard of customer care and excellent service”
Christine, North Holmwood
“My initial contact with Danny was very professional and helpful. He was very calm and reassuring and I found the overall experience to be good and reasonably priced”
Geraldine, West Ewell
“Tutts are generally well regarded in Dorking. They offer a high standard of workmanship/experience of staff and good customer service”
Alex, Dorking
“Tutts are unfailingly helpful!”
Wendy, Dorking
“Proper customer service – 1st class!”
Michael, Dorking
“Tutts seem to go the extra mile which inspires confidence”
Debbie, Epsom
“Tutts are friendly, helpful and trustworthy. Amy is always great to deal with and Danny is polite, personable and very helpful. They’re genuinely the only garage I trust”
Phil, Cranleigh
“Great service. Always friendly, open and helpful”
Paul, Horley
“Many of us these days, in preference to buying a brand new car every other year, choose to keep a good quality car a little longer and look after it. Key to this is making sure that the car is kept in top notch condition so that it never lets you down. We have three cars in the family and Tutts look after them all. Two of the cars are rather elderly but have never let us down. The third car is an Audi S8, full of technology and high tech tuning. I have total confidence when I entrust this car to Tutts. But it’s not just the skills in the workshop it is also the friendly personal touch that only ever comes with a family run business. We are very lucky have them in Dorking.”
Chris, Dorking
“I’ve known Tutts for years, I first started using them when Jim was in charge. I find them to always be friendly, very helpful and very wise. Not just one – all of them. It’s made the pain of vehicle maintenance a real joy.”
Ron, Dorking
“Having recently moved to the area, I wanted to find a garage that would provide a professional and reliable service, ensuring my car remains as dependable as the first day I drove it. At Tutts I wasn’t disappointed. From their initial welcome to the quality of their work, I found them all to be professional, knowledgeable and above all, honest, giving me the confidence to use them again and again.”
Chris, Bookham
“We have consistently received a friendly and expert service from Tutts over the years whether it’s been for an MOT, a service or support when checking over a used car before handing over the money! We’d have no hesitation in recommending the team to anyone.”
Jon & Debs, Dorking
“Tutts have looked after my cars for several years. They are always friendly, helpful and capable. I can only find one way to describe the service they give – excellent”
Kay, Dorking
“Friendly and extremely helpful staff. It’s a pleasure to deal with both Danny and Amy at Tutts”
Sam, Dorking
“Really personal, timely service. No job too small. Very supportive when I’m in trouble and need help and advice”
Alison, Dorking
“At Tutts we receive friendliness from staff, quality welcome and waiting area, speed of service and excellent work. During a visit to the UK, I needed to sort a minor problem which turned out to be a major problem with the suspension on our car. It was done in a day so no need to even consider the risk of driving back home to France to sort it there, it was completed within 7 hrs of our arrival”
Mr Christidis, France
“Danny agreed with our personal diagnosis regarding the problem with the seat in our Fiat Punto and doggedly worked to resolve the problem unlike another local garage who simply said we needed to pay a large amount of money to replace same – thank you Tutts for saving us a small fortune!”
Mrs Clarke, Westhumble
“Open, honest, do what you promise and try really hard to satisfy. Reception staff are always A1”
Mr Rowley, Dorking
“Danny & Amy spent lots of time sorting out my servicing and wheel tracking requirements, especially when problems with Hyundai specs and advice. Went that extra mile every time I had a question and gave great advice. In all my 49 years I have never experienced such quality servicing, advice and attention to detail. Also at a reasonable price. I felt so at ease, I will definitely be back again. Thank You”
Jim, Dorking
“A massive thank you to Tutts of Dorking for helping me with my Audi this week. The service is amazing, parts ordered and fitted within 24 hours. Truly fantastic garage/service. Thanks again”
“Excellent customer care, time taken to explain as the work progresses, really thorough job done, with every detail explained. Its really good to find a garage that you can trust and that speaks the same language; excellent value too. I can’t recommend highly enough”
Lynne, Ashtead
“Excellent value for money. Friendly and helpful. Really impressed, I will never go to a Volkswagen dealership ever again!!”
Brenda, Cobham
“New to the area and disillusioned by the way I had been treated as a lady motorist I came upon Tutts. I am always treated respectfully, my problems listened to and when I pick up my car I know it will have been serviced properly and will be safe to take away. Tutts offer a personal service and commitment to their clients. They always go the extra mile. I have now had 20 years peace of mind.”
Myra, Dorking
“Tutts are more friendly, more flexible, more convenient and more affordable than my old main dealer”
Simon, Reigate
“I’ve been using Tutts since 2008 and find them to be reliable and helpful. Amy is always really helpful and keen to help and Danny has a friendly personality and is not fazed by the business being very busy. Hooray for family firms like this. They need the customer and the customer deserves to have them”
Robin, Dorking
“I have confidence that Tutts are an honest organisation. Being a family run business gives a quality value that others firms cannot buy. At Tutts I’m more than simply a registration plate”
Paul, Chessington
“I am a female customer, and I had confidence that Amy knew what she was doing and she conveyed it to me, breaking the quote down so that I could understand it. I think having both Danny and Amy on the front desks is a real advantage”
Elizabeth, Dorking
“The main difference at Tutts is the knowledge and professionalism of the reception staff. Danny is helpful and informative and the reception area is well prepared for parents waiting with children”
Rachel, Dorking
“We started using Tutts many years ago. They know our vehicles and we trust them not to rip us off as well as we trust the care that our vehicles receive. Danny does a great job of keeping us informed”
Mary, North Holwood
“Honestly and no “hard-sell” when recommending maintenance. I’m very happy with the total service”
Sue, Loxwood
“I’ve dealt with many garages over the years and nearly always felt that I needed my wits about me for fear of being ripped off and not having a decent job done – not so with Tutts. Not only was Danny highly professional and courteous he was diligent and reassuring at every sate and always kept me appraised with what was happening”
Anon (from a customer feedback form)
“I used to take my car to Crawley Down Garage but the service I get from Tutts is far better”
Peter, Brockham
“A local family run business with an excellent reputation and friendly, efficient staff”
Pam, Westcott
“What sets Tutts apart from their competition is their contact with customers during repairs, ease of parking on site and the friendliness of their staff”
John, Brockham
“All of the staff at Tutts are always pleasant and helpful – it’s a joy to visit”
Sarah, Dorking
“What lovely people to deal with, nothing is too much trouble. I was made to feel a welcome and valued customer and treated with respect by everyone I had contact with. My car repair was identified and sorted within an hour of me dropping in on the ‘off chance’. I could not have asked for more. Thank you Tutts, I will be back”
Suzie, Dorking
“You tell it as it is. You present options. You are free with sensible advice. You are helpful and I have never had to come back to you when a repair or service has not been to my satisfaction or gone wrong. You all smile and are friendly folk!”
Anon (from a customer feedback form)
“We have always found Tutts of Dorking to be a highly professional and experienced organisation who deliver true customer service with friendly staff.”
Helen & Rod, Wisborough Green
“Having previously taken my car to Audi dealers, I thought I would try a local company, so glad I did. Having initially discounted Tutts due to what appeared to be an incredible price offered by Audi, Amy did the research and identified I had been misled by the dealers offer. Not only did this help me avoid a costly mistake, but the pick up and drop off at home meant the whole service was perfect. Amy herself being personable and relation building throughout. Plus the car now feels like new again. Many Thanks.”
Dom, Reigate
“I have used Tutts for a few years now. They are always very helpful and provide a fair, value for money service along with high quality workmanship and friendly communication.”
Darren, Rudgwick
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