Why should your car servicing, repairs and MOT testing be carried out at Tutts of Dorking
We’ve come a long way since our humble beginning in 1960. Tutts was established as R. W. Tutt & Co Ltd in a small yard in Great Bookham by Jim & Iris Tutt and is still owned and run by Jim and Iris’s daughter Sue, her husband Arthur and their daughter Amy. A true family run business in our third generation and now operating from a large 800 sq./m premises in Curtis Road, Dorking.
We want to share our recent customer feedback scores with you as we think they speak volumes and we’re very proud of them:
We have lots of fantastic testimonials for you to read. We could go on and on about how good we are but the only opinion that really matters is that of our customers.
Choosing the right garage is a very important decision we understand that. We would be lying if we claimed to be the cheapest garage in the area but “cheap” isn’t our main priority, we understand that the cost of having work carried out on your vehicle will certainly play a part in your decision but our primary focus is on both the customer service that we provide and the quality of our work and the parts that we fit.
Our promises to you:
- We will provide you with accurate and easy to understand estimates.
- All work will be agreed with you at the time of booking and confirmed on the day that your vehicle is with us.
- We will never carry out further work or repairs without your consent.
- We provide you with a clear explanation of costs and explain exactly what needs to be done, and why.
- Our competent and knowledgeable technicians are available to talk to face-to-face and over the telephone.
- You can watch your vehicle being worked on or MOT tested from our customer viewing areas if you would like to.
- If you need alternative transport on the day of your booking we can offer you a courtesy car free of charge, as long as this is booked in advance.
- We are members of the Retail Motor Industry Federation, Motor Codes and Trust My Garage and adhere to their strict codes of practice. You are also able to use their conciliation service free of charge in the unlikely event that you are unhappy with our service and we are unable to agree a resolution.
- We are a DVSA rated GREEN MOT testing station, they use a traffic light system but unfortunately consumers are not made aware of this. We also choose to have annual MOT quality control checks carried out by the Retail Motor Industry Federation, to make sure that we are fully compliant.
- We have and will continue to make huge investments in specialist tools and equipment to keep up to date with ever changing vehicle technology.
- Our technicians have on-going training and development plans.
- Our technicians are paid a nice healthy salary instead of being on a bonus scheme, which means there is absolutely no temptation to rush when working on your vehicle or to defect items that do not need attention.
- Our equipment is calibrated regularly.
- Your vehicle is fully insured by our own comprehensive policy while it’s in our care.
Our guarantees:
- We guarantee our workmanship. No time limit, no mileage limit, no excuses.
- Generally the parts that we fit are guaranteed for either 12 or 24 months (although this differs for “wear” parts such as brakes). Your service advisor will be able to clarify any warranty queries for you.
- Milltek Performance Exhausts come with a lifetime guarantee.
If you have any questions that have not been answered above then please, do not hesitate to contact us on 01306 286014 and we’ll be more than happy to assist you.