Thought i’d give you all some feedback on your feedback! We’ve been sending out customer feedback forms for the last few weeks and the information we’re getting back is brilliant. Not only are you all happy with our service (everyone scoring us either 4 or 5 stars – mainly 5) BUT we’re also collecting some really handy information about what kind of improvements we can make AND the things that annoy you guys in general about businesses in our industry.
The first improvement we’ve made (which 3 people asked for) is a new coffee machine for the reception…
We’ve been making some other improvements to our reception area anyway, to make it more comfortable for everybody. We already have free wi-fi access so you can bring your laptop/ipad in with you.
We now have National papers delivered daily, the Dorking Advertiser for a bit of local news and OK magazine.
We have a freesat dish being installed in a few weeks so you can watch TV on our comfy leather sofas.
And my favourite addition… we now have a colouring in area for kids (and immature adults!!). Here’s the start of our wall of fame (you’ll notice the one on the right is a 30 year old!)